Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

The location was excellent as the hotel is linked shopping centres which are all fully air conditioned. Checking in and out was a breeze and service with a smile was the standard with all staff we met. The breakfast area was very relaxing and the varieties offered were to be commended.

Exceptional breakfast spread! The hotel staff was friendly and very helpful. Complementary water in the rooms was served in the glass bottles, which made me extremely satisfied ☺️. Variety of tea and coffee pods for coffee machine in the room was nice. We’ve been very happy about the size of the king room. The location of the hotel is very convenient with direct access to the mall. Great housekeeping service. Special thanks for extending our check out time.

Have been to KL on many occasions. First stay here, great staff with a fantastic location. I chose to upgrade to a club suite (1106) with lounge access for a reasonable sum. This granted access to the club lounge (quieter then the main lobby eating area). Also included features such as reduced cost of laundry which was a nice touch. Modern features throughout with lovely art and a stylish infinity pool and well equipped gym (as far as hotel gyms go). Was happy to see AirPlay capability on the tv’s within the room to relax after spending the day in the city. Very friendly staff, especially in the hotel bar - The Cove. Above and beyond by the female hostess whom I forget the name of. Hit and miss with the bar tender skills dependent on the barman you land on the day. Lovely margarita on our last evening. Cleanliness was largely fantastic however cigarette butts left on the floor of the pool area are more the blame of other residents than hotel staff. Might suggest to not allow smoking there. One other issue that largely soiled the comfort of our room were stains (bodily fluids) within the toilet area of the bedroom which had been left by the previous occupier. I spoke with the cleaner on our floor whom directed me to reception about the issue and reception stated it would be resolved however 3 days later it had not. Photo contained in uploads on marble floor.

staff room convenience breakfast

A modern and luxurious hotel in terms of design, decor, and furniture. It is connected to one of the largest malls in Kuala Lumpur and is located on one of the busiest streets. The hotel staff is well-trained and exceptionally professional. The hotel is clean, quiet, and enjoyable, offering you an experience of luxury and comfort. The breakfast and restaurant were truly amazing in every sense of the word.